Frequently Asked Questions
Everything you need to know about your Jaanuu experience.
What is the best way to determine my size in Jaanuu scrubs?
We recommend using our comprehensive Size Guide, which includes measurements for all styles. Our scrubs are designed with various fits, from slim to relaxed, so checking the specific product dimensions will ensure the best fit for your shift.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your medical apparel sooner. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' or customized with embroidery cannot be returned or exchanged.
Do you offer group discounts for medical offices or clinics?
Yes, we have a dedicated team for group orders. If you are looking to outfit a team of 10 or more, please visit our 'Group Orders' page to receive specialized pricing and embroidery options for your practice.
How should I care for my scrubs to ensure they last?
To maintain the integrity of our technical fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or fabric softeners, as these can break down the moisture-wicking properties of the material.
Can I add custom embroidery to my scrub tops?
Absolutely. We offer professional embroidery services for names, titles, and select logos. Simply select the 'Add Embroidery' option on the product page before adding the item to your cart.